Credit & Debit Cards

BENEFITS SUMMARY FOR MASTERCARD® BLACK

1. Mastercard Global Service: Mastercard Global Service provides emergency card-related assistance, anytime, anywhere, via one toll-free phone call. Mastercard Global Service offers cardholders access to the following services provided by its issuers - Mastercard and third-party service providers:

• Lost or Stolen Card Report Service (LSR Service)

• Emergency Card Replacement Service (ECR Service)

• Emergency Cash Advance (ECA)

• ATM locations

2. Concierge: Concierge Service provides personal assistance 24/7/365 to fulfill every cardholder request resourcefully, efficiently and, often, with a little touch of magic. We provide global and local service, allowing us to offer all types of assistance, tailored to each cardholder’s specific needs, with restaurant reservations, special experiences arrangements, entertainment information and booking, and referrals among others.

3. Mastercard Travel Services: Receive upgrades*, free breakfast, early check-in/late check-out* and special amenities at 1300+ 4 and 5 star hotels & resorts worldwide. Plus, exclusive savings and benefits on car rentals, air, tours and cruises.

4. Mastercard Airport Experience: The Mastercard Airport Experience, provided by LoungeKey, delivers affluent cardholders the opportunity to relax, refresh and escape the common airport headaches as they wait for their flight.

5. Mastercard Global Wi-Fi: Global access to over 1 million hotspots with connection 4x faster than global average broadband speed. Hotspots include a network of airports, hotels, restaurants, arenas, stadiums, transportation hubs, and in-flight.

6. Purchase Protection: Reimbursement for theft and/or accidental damage of purchased of the covered items. The covered purchase must be paid in full with the Mastercard Credit Account. Core: up to US$ 5,000 per occurrence / US$ 20,000 per 12 months, up to 90 days after the covered purchase.

7. Extended Warranty: Extended coverage on the terms of the original manufacturer’s warranty on covered purchase up to 1 full year after both the original or store brand warranty plus the optional warranty coverage period ends, not to exceed 3 years. The covered purchase must be paid in full with the Mastercard Credit Account. Core: up to US$ 2,500 per occurrence / US$ 5,000 per 12 months.

8. ATM Robbery and Assault Protection: Replaces stolen cash and/or provide benefit in case of death during an assault while using your Mastercard credit card at an ATM. Core: Stolen Cash coverage up to US$ 1,000 / US$ 3,000 per 12 months. Accidental Death coverage US$ 10,000.

9.Travel Assistance Service: Provides pre-trip destination information, emergency medical and legal referrals, tracing of lost luggage, and more.

10. MasterRental: MasterRental pays for damages to a rental vehicle due to collision, theft, accidental fire and vandalism when the cardholder initiates and pays for the entire rental transaction with a Mastercard card and declines CDW/LDW from rental company. Core: US$ 75,000 coverage (Worldwide) up to 60 consecutive days.

11. MasterAssist Black: Provides coverage for eligible cardholders, their spouses and dependents in case of medical expenses, emergency medical evacuation and emergency travel costs for the family, when they are outside their countries of residence. Basic Products: the cardholders, conjugates, spouses and children dependent are covered for up to 60 consecutive days. Medical expenses up to $150,000, other benefits are available. 

13. Travel Delays/Cancellations: Offers coverage for delayed or cancelled trips. Coverage is provided to the cardholder, spouse, and dependent children, whether traveling together or separately. The trip had to be paid only with a MasterCard. If your trip is delayed more than six hours for a covered reason, you're covered for up to $200. If your covered trip is canceled or interrupted due to a covered reason, this benefit can reimburse you up to $3000.

14. Luggage Protection: Reimburses cardholders when checked luggage with a common carrier is lost and/or delayed during transit, as long as the ticket has been purchased with an eligible card. Assistance in locating the lost luggage is also available. Basic Products: for misplaced luggage up to $3,000. Luggage delay coverage up to $600 (4 hours or more).

BENEFITS SUMMARY FOR MASTERCARD® PLATINUM DEBIT CARD

1. Mastercard Global Service: Mastercard Global Service provides emergency card-related assistance, anytime, anywhere, via one toll-free phone call.

2. Purchase Protection: Purchase Protection provides reimbursement for theft and/or accidental damage of a purchased item within 90 days of the original purchase. Available in select Latin American markets. Purchase must be made with an eligible Mastercard card. Core: Up to US$ 2,500 per occurrence. US$ 10,000 per year.

3. ATM Robbery and Assault Protection: Replaces stolen cash and/or provide benefit in case of death during an assault while using your Mastercard credit card at an ATM. Core: Stolen Cash coverage up to US$ 1,000 / US$ 3,000 per 12 months. Accidental Death coverage US$ 10,000.

Mastercard Global Service™ Toll-free Telephone Numbers for Cardholders

For help while traveling internationally, cardholders can call Mastercard Global Service. In-country, call direct to the card issuer. For countries not on this list, cardholders can call collect to the United States at 1-636-722-7111 or go to www.mastercard.com for complete global listings.